PRIVACY POLICY (ENGLISH VERSION)

Last Updated: March 1, 2026

Cool Wag (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

• Full name

• Email address

• Shipping and billing address

• Phone number

Payment Information

Payments are securely processed by third-party payment providers. We do not store full credit or debit card information on our servers.

Optional Pet Information

If voluntarily provided (such as pet name or date of birth), we use this information to personalize promotions and customer experiences.

Technical and Usage Data

• IP address

• Browser type

• Device information

• Cookies and browsing behavior

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Send order confirmations and shipping updates

• Provide customer support

• Send marketing communications (only if you opt in)

• Improve our website, services, and products

• Prevent fraud and enhance security

3. Sharing of Information

We do not sell your personal information.

We may share your information only with:

• Payment processors

• Shipping carriers

• E-commerce and website service providers

• Marketing providers (if you have subscribed)

• Government authorities if required by law

4. U.S. Privacy Rights (Including California Residents)

If you are a resident of certain U.S. states, including California, you may have the right to:

• Request access to personal information we collect

• Request deletion of your personal information

• Correct inaccurate personal information

• Opt out of the sale or sharing of personal data (we do not sell personal data)

• Not be discriminated against for exercising your rights

To exercise your rights, contact us at:
📧 info@coolwag.shop

5. Data Retention

We retain personal information only as long as necessary to fulfill legitimate business purposes and comply with legal obligations.

6. Cookies and Advertising

We use cookies to improve your shopping experience, remember your cart, and display personalized advertising.

You may disable cookies in your browser settings, although some website features may not function properly.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no system is completely secure.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions regarding this Privacy Policy, contact us at:

📧 info@coolwag.shop